Privacy Policy

At Bold North Mental Health Services ("we," "our," or "us"), we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our website and services.​
 

Information We Collect
We may collect the following types of personal information:

Name

Email address

Phone number

Mailing address

Insurance information

Appointment and scheduling information

Information submitted through website forms

Any other information voluntarily provided by you

We may also collect certain non-personal information automatically through website analytics tools, including IP address, browser type, device information, and website usage data.​
 

How We Use Your Information
We use personal information to:

Provide and manage our services

Schedule and confirm appointments

Communicate with clients regarding services, appointments, and inquiries

Send administrative and service-related notifications

Improve our website and client experience

Comply with legal and regulatory obligations

Text Messaging and SMS Communications
If you provide your mobile phone number and consent to receive text messages, we may send appointment reminders, scheduling updates, and other service-related communications.

Message frequency may vary. Standard message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP to any message.

SMS consent is not shared with third parties or affiliates for marketing purposes.

Information Sharing and Disclosure
We do not sell your personal information.

We may share personal information with:

Service providers who assist in operating our business and delivering services

Electronic health record, scheduling, and communication platforms used by our practice

Insurance companies and healthcare-related entities as necessary to provide services

Government agencies or legal authorities when required by law

Other parties when authorized by the client

All service providers are expected to maintain appropriate safeguards for personal information.

Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, use, or disclosure.

Your Rights
You may contact us to:

Request access to your personal information

Request corrections to inaccurate information

Withdraw consent where applicable

Ask questions about our privacy practices

Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

Contact Information
If you have questions regarding this Privacy Policy, please contact:

BoldNorth Mental Health Services
5200 Willson Rd #215, Edina, MN 55424
612-524-9480
admin@boldnorthmhs.com

Website Privacy Policy Access
This Privacy Policy is available at:

https://www.boldnorththerapy.com/about-4

A link to this Privacy Policy should be prominently displayed on website forms and in the footer of all website pages.

SMS Terms of Service
By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Bold North Mental Health Services. This includes SMS messages for conversations (external). Message frequency varies. Message and data rates may apply. See privacy policy at https://www.boldnorththerapy.com/privacy-policy. Message HELP for help. Reply STOP to any message to opt out.