Privacy Policy

 

At Bold North Mental Health Services ("we," "our," or "us"), we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our website and services.

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Information We Collect

We may collect the following types of personal information:

• Name

• Email address

• Phone number

• Mailing address

• Insurance information

• Appointment and scheduling information

• Information submitted through website forms

• Any other information voluntarily provided by you
   

We may also collect certain non-personal information automatically through website analytics tools, including IP address, browser type, device information, and website usage data.

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How We Use Your Information

We use personal information to:

• Provide and manage our services

• Schedule and confirm appointments

• Communicate with clients regarding services, appointments, and inquiries

• Send administrative and service-related notifications

• Improve our website and client experience

• Comply with legal and regulatory obligations
   

Text Messaging and SMS Communications

If you provide your mobile phone number and consent to receive text messages, we may send appointment reminders, scheduling updates, and other service-related communications.

Message frequency may vary. Standard message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP to any message.

SMS consent is not shared with third parties or affiliates for marketing purposes.
 

Information Sharing and Disclosure

We do not sell your personal information.

We may share personal information with:

• Service providers who assist in operating our business and delivering services

• Electronic health record, scheduling, and communication platforms used by our practice

• Insurance companies and healthcare-related entities as necessary to provide services

• Government agencies or legal authorities when required by law

• Other parties when authorized by the client

All service providers are expected to maintain appropriate safeguards for personal information.
 

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, use, or disclosure.
 

Your Rights

You may contact us to:

• Request access to your personal information

• Request corrections to inaccurate information

• Withdraw consent where applicable

• Ask questions about our privacy practices
   

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
 

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.
 

Contact Information

If you have questions regarding this Privacy Policy, please contact:

BoldNorth Therapy
[Address]
[Phone Number]
[Email Address]
 

Website Privacy Policy Access

This Privacy Policy is available at:

https://www.boldnorththerapy.com/about-4

A link to this Privacy Policy should be prominently displayed on website forms and in the footer of all website pages.

 

SMS Terms of Service

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Bold North Mental Health Services. This includes SMS messages for conversations (external). Message frequency varies. Message and data rates may apply. See privacy policy at https://www.boldnorththerapy.com/privacy-policy. Message HELP for help. Reply STOP to any message to opt out.